- Home
- Platforms
- Services
- Our Story
- Join Us
- Solutions
- About
- Resources
- Connect Now
How can we assist in your digital excellence journey

Connect with us
Get more updates and further details about your project right in your mailbox.
The best time to establish protocols with your clients is when you onboard them.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Even in digitally advanced banks, Merchant Trade and Non-Trade Outward transactions remain a pain point. While core banking systems are robust and customer channels are modernized, these operational workflows still struggle with handoffs, approvals, and compliance delays.
This article dives into the real bottlenecks in this process—and how a workflow system can help fix them without reinventing your core.
Requests come from branches, RMs, and FR counters—but move through legal, FI, and treasury via email or chat. This decentralization creates:
Each team (L&C, FI, Treasury) checks only part of the process. Without a unified view:
When key people are on leave or exit, their inboxes and histories vanish. This puts compliance, continuity, and customer service at risk.
Without structured tracking:
A purpose-built workflow platform doesn’t replace your core system—it bridges the gaps between teams.
Here’s how:
All requests enter through a structured form, with required documents and transaction details upfront. This:
Tasks are auto-assigned to the right team (L&C, FI, Treasury, Ops) based on business logic, with role-based access.
Each handoff has a defined SLA. If it’s breached, the system can:
Stakeholders can monitor:
Once approvals are complete, the workflow system can:
Merchant Trade and Non-Trade Outward flows aren’t broken—they’re just fragmented. A modern workflow engine brings them under one roof, adds visibility, and ensures accountability across teams.
We fixed it for KBZ Bank without overhauling the entire system. We just need to stitch the gaps between them more intelligently.
Let’s fix what’s slowing you down. Contact us today.