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August 17, 2023

Defect Management Process

The best time to establish protocols with your clients is when you onboard them.


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Defect in Software Testing:

A software defect is a deviation from the end user’s or the original business requirements in the software program. A software defect is a coding error that causes an unintended outcome from a software program, such as erroneous or unexpected outputs. Such errors might be discovered by testers while running test cases.

Test findings might not be exactly what testers expected when they perform the test cases. A difference in test results is referred to as a software defect. These errors or deviations are known as issues, problems, bugs, or incidents in a variety of organizations.

Bug Report in Software Testing:

A thorough report on bugs discovered in the software application is known as a bug report in software testing. Each detail concerning bugs is included in the bug report, including the description, the date the bug was discovered, the tester’s name and the developer’s name who corrected it. Reporting bugs enables similar vulnerabilities to be found and prevented in the future.

What is Defect Management Process?

The process of defect management is at the core of software testing. Managing defects is the most crucial thing for any organization to do after they are discovered. This applies to the testing team as well as to everyone else participating in the software development or project management process.

As we all know, defect prevention is an effective and efficient technique to reduce the amount of defects. Defect prevention is a very economical method for correcting flaws found in earlier phases of software development.

The majority of organizations handle Defect Discovery, Defect Removal, and then Process Improvement through the Defect Management Process.

As the name recommends, the Defect Management Process (DMP) manages defects by purely detecting and resolving or fixing the faults.

Although it is hard to completely eliminate errors or flaws from software, many faults can be reduced by correcting or resolving them.

The primary goals of the defect management process are to prevent defects, identify defects at the earliest stages, and moderate the impact of defects.

Various Stages of Defect Management Process:

The defect management process includes several stages, which are as follows:

  1. Discovery of Defect
  2. Defect Categorization
  3. Fixing of Defect
  4. Verification
  5. Defect Closure
  6. Defect Reports


During the discovery phase, project teams must find as many faults as possible before the end user does. A defect is said to be discovered and change to status accepted when it is acknowledged and accepted by the developers.

The following phases have been including in the defect discovery stage:

  • Discover defect
  • Report a defect
  • Accept Defect


Defect categorization assists software developers in prioritizing their tasks. This means that developers can address the most important bugs first according to this kind of priority.

Critical : Defects that must be corrected immediately because they may cause significant damage to the product

High : Main features of the product are affected by the defect.

Medium :The problem causes only minor deviations from the product’s specifications.

Low : The defect has very minor affect product operation.

Defect Resolution:

In software testing, defect resolution is the process of correcting defects step by step. The method of fixing a defect begins with assigning it to a developer, who then schedules it for correction according to priority, fixes it, and then sends a report of resolution to the test manager. This procedure makes it simple to track and fix issues.

You can follow the following steps to fix the defect:

  • Assign to a Developer
  • Schedule fixing
  • Fix the defect
  • Report the resolution


After the development team has fixed and reported the errors, the testing team confirms that they have been fixed.

When the development team reported that they had previously rectified all the assigned issues, your team would retest to check that these defects had been addressed.


Once a defect has been addressed and verified, its status is changed to closed. If not, you must notify the development team to recheck the defect.

Defect Reporting:

In software testing, defect reporting is the process through which test managers write and transmit defect reports to the management team for input on the defect management process and the status of defects. The management team then reviews the problem report and delivers feedback or additional assistance as needed. Defect reporting facilitates clearer communication, detailed tracking, and explanation of defects.

The management board is entitled to know the status of the defects. To assist you with this project, they must be familiar with the defect management procedure. In order to receive feedback from them, you must inform them of the present defect status.

August 17, 2023
min read
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